Refund Policy
Effective Date: February 12, 2026
This Refund Policy forms an integral part of the Terms of Service of Czech Video Center a.s., ID No.: 09839194, with its registered office at U garáží 1611/1, Holešovice, 170 00 Prague, Czech Republic, VAT ID: CZ09839194 ("Provider", "we", "us") governing the use of the Carl for Social application (the "App").
Capitalized terms not defined herein have the meaning assigned to them in the Terms of Service.
1. General Policy
The Provider offers services exclusively to business customers (B2B) - legal entities and natural persons acting in their business capacity. Services are available through:
1.1. Subscriptions: billed in advance on a recurring basis (monthly or annual billing periods).
1.2. One-time payments: single purchase for specific deliverables such as analyses, reports, or data outputs. Payments are non-refundable except where explicitly required by mandatory applicable law or as stated in this Policy.
Cancellation of a Subscription prevents future renewals but does not entitle the Customer to a refund for the current billing period. One-time payments are non-refundable after the purchased service has been made available in the Platform or dashboard. If a technical error on the Provider's side prevents delivery of the service, the payment will be refunded in full.
2. Merchant of Record
All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions.
Paddle is responsible for billing, tax calculation (including VAT/sales tax), payment processing, and handling refund requests.
Paddle's Buyer Terms apply to all purchases and are available at: https://www.paddle.com/legal/terms.
All refund requests must be submitted directly to Paddle through their support channels or via the payment receipt.
3. Business Customers
Business customers (legal entities or natural persons acting in their business capacity) are not entitled to statutory withdrawal rights under EU Consumer Rights Directive or similar consumer protection laws.
Payments made by business customers are non-refundable except where explicitly stated in this Policy or required by mandatory applicable law.
Business customers identified by company registration number (VAT / IČO in the Czech Republic) or equivalent business identifier are subject to this Policy.
3A. Country-Specific Provisions
While the Provider primarily serves business customers, certain jurisdictions may extend consumer protection rights to small businesses, sole proprietors, or self-employed individuals. In such cases, the following country-specific rules apply:
Brazil: Customers located in Brazil who qualify as consumers under Brazilian law (including microenterprises and individual entrepreneurs under certain circumstances) may have the right to cancel within 7 days from the date of purchase in accordance with the Brazilian Consumer Defense Code (CDC - Law No. 8.078/1990). In such cases, refunds may be processed in full regardless of service access, as required by Brazilian law.
European Union: Small enterprises and sole traders in certain EU member states may be entitled to withdrawal rights similar to consumers. If applicable in your jurisdiction, such rights must be exercised within 14 days of purchase before service access has been granted.
United Kingdom: Similar provisions may apply to micro-businesses as per UK consumer protection regulations.
Other Jurisdictions: If mandatory local law in your jurisdiction grants withdrawal or cooling-off rights to business customers or requires specific refund terms, such laws will apply notwithstanding the general provisions of this Policy.
4. Free Version and Service Access
Customers are responsible for understanding their rights under applicable local law. For country-specific guidance, contact Paddle support or hello@carldatacompany.com.
The App offers a free version with limited functionality available without time restrictions and without requiring payment details.
Upon purchasing a Subscription or making a one-time payment, Customers gain immediate access to the purchased services, Platform, and dashboard features.
Paid services begin immediately upon payment confirmation.
5. Subscription Management and Cancellation
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.
No refunds are provided for renewal charges once a new billing period has begun, except where required by applicable law.
Users are responsible for managing their Subscriptions through Paddle's billing portal and cancelling in time to avoid unwanted renewals.
6. Refund Processing
Any approved refunds (where legally required or as per this Policy) are processed by Paddle within 14 days from the date of refund approval.
Refunds for Brazilian customers (where applicable) are processed within 7 days as required by Brazilian law.
For questions about refund status, contact Paddle support directly through your payment receipt or Paddle's help center.
Refunds are issued in the original payment currency and method used for purchase.
7. Technical Errors and Service Delivery
If a technical error on the Provider's side prevents the delivery of a paid service (whether Subscription or one-time payment), the Customer may be entitled to: A full refund of the payment; or Alternative solution or re-delivery of the service. Such cases must be reported to the Provider at hello@carldatacompany.com or to Paddle support within a reasonable timeframe.
8. Chargebacks and Payment Disputes
If a User initiates a chargeback or payment dispute with their bank or payment provider without first contacting Paddle support, the Provider reserves the right to suspend or terminate the User's Account in accordance with the Terms of Service.
Exception: The Provider will not suspend or terminate accounts where the chargeback relates to a legitimate consumer protection claim, billing error, unauthorized transaction, or where the User was unable to obtain a refund through proper channels despite eligible grounds.
Fraudulent chargebacks may result in permanent account termination and potential legal action.
9. How to Request a Refund
Refund requests must be submitted directly to Paddle through one of the following methods:
Via your payment receipt: Click the "Contact Support" link in your Paddle email receipt
Paddle Help Center: Visit Paddle's support portal
Email Paddle: Contact Paddle's support team with your order details
Alternatively, you may contact the Provider at hello@carldatacompany.com with your purchase details, and we will assist in directing your request to Paddle.
10. Contact Information
Czech Video Center a.s. U garáží 1611/1, Holešovice 170 00 Prague Czech Republic ID No.: 09839194 VAT ID: CZ09839194 Email: hello@carldatacompany.com Phone: +420 724 443 632
For payment and refund inquiries: Contact Paddle directly through your payment receipt or visit https://www.paddle.com/support
11. Governing Law
This Refund Policy is governed by the laws of the Czech Republic. Disputes shall be resolved by the competent courts in Prague, Czech Republic, except where mandatory consumer protection laws require otherwise.
Last updated: February 12, 2026