Refund Policy
Effective Date: February 12, 2026
This Refund Policy forms an integral part of the Terms of Service of Czech Video Center a.s., ID No.: 09839194, with its registered office at U garáží 1611/1, Holešovice, 170 00 Prague, Czech Republic, VAT ID: CZ09839194 ("Provider", "we", "us") governing the use of the Carl for Social application (the "App").
Capitalized terms not defined herein have the meaning assigned to them in the Terms of Service.
1. General Policy
Subscriptions are billed in advance on a recurring basis (monthly or annual billing periods).
Payments are generally non-refundable except as required by applicable law or expressly stated in this Policy.
Cancellation of a Subscription prevents future renewals but does not entitle the User to a refund for the current billing period.
The Provider primarily offers services to business customers (B2B), but may also serve individual consumers (B2C) in certain cases.
2. Merchant of Record
All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions.
Paddle is responsible for billing, tax calculation (including VAT/sales tax), payment processing, and handling refund requests.
Paddle's Buyer Terms apply to all purchases and are available at: https://www.paddle.com/legal/terms
All refund requests must be submitted directly to Paddle through their support channels or via the payment receipt.
3. Statutory Withdrawal Rights (Consumers Only)
This section applies only to consumers (natural persons acting outside their trade, business, craft, or profession).
3.1 European Union and United Kingdom
Consumers located in the European Union or the United Kingdom have the right to withdraw from the purchase within 14 days from the date of purchase without giving any reason.
Express consent and loss of withdrawal right:
By purchasing a Subscription and accessing the App, the User expressly:
requests immediate access to digital services before the expiry of the 14-day withdrawal period; and
acknowledges that they lose their right of withdrawal once they have accessed the App or used any of its features after purchase.
Partial refunds:
If the User exercises their withdrawal right before accessing the App, they are entitled to a full refund. If the User has already accessed the App, they may receive a proportional refund calculated as follows:
Refund amount = (Total subscription price ÷ Days in billing period) × Days remaining in period
All taxes (VAT) are included in refund calculations as processed by Paddle.
3.2 Brazil
Consumers located in Brazil may cancel their purchase within 7 days from the date of purchase in accordance with the Brazilian Consumer Defense Code (CDC - Law No. 8.078/1990).
Refunds will be processed in full as required under Brazilian law, regardless of whether the service has been accessed.
3.3 Other Jurisdictions
If applicable law in your jurisdiction grants statutory withdrawal or cooling-off rights, you may exercise such rights within the legally required period. Contact Paddle support for jurisdiction-specific guidance.
4. Business Customers
Business customers (legal entities or natural persons acting in their business capacity) are not entitled to statutory withdrawal rights under EU Consumer Rights Directive or similar consumer protection laws.
Payments made by business customers are non-refundable except where explicitly required by mandatory applicable law.
Business customers identified by company registration number (IČO in Czech Republic) or equivalent business identifier are subject to this section.
5. Free Trial and Subscription Access
The App may offer a free trial period or free version with limited functionality. No payment is required during the free trial/version.
Upon upgrading to a paid Subscription, Users gain immediate access to the full Platform and dashboard features.
Paid subscriptions begin immediately upon payment confirmation, and statutory withdrawal rights (if applicable) are affected as described in Section 3.
6. Subscription Renewals
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.
No refunds are provided for renewal charges once a new billing period has begun, except where required by applicable law.
Users are responsible for managing their Subscriptions through Paddle's billing portal and cancelling in time to avoid unwanted renewals.
7. Refund Processing
All approved refunds are processed by Paddle within 14 days from the date of refund approval.
Refunds for Brazilian consumers are processed within 7 days as required by Brazilian law.
Refunds are issued in the original payment currency and method used for purchase.
For questions about refund status, contact Paddle support directly through your payment receipt or Paddle's help center.
8. Chargebacks and Payment Disputes
If a User initiates a chargeback or payment dispute with their bank or payment provider without first contacting Paddle support, the Provider reserves the right to suspend or terminate the User's Account in accordance with the Terms of Service.
Exception: The Provider will not suspend or terminate accounts where the chargeback relates to a legitimate consumer protection claim, billing error, unauthorized transaction, or where the User was unable to obtain a refund through proper channels despite eligible grounds.
Fraudulent chargebacks may result in permanent account termination and potential legal action.
9. How to Request a Refund
Refund requests must be submitted directly to Paddle through one of the following methods:
Via your payment receipt: Click the "Contact Support" link in your Paddle email receipt
Paddle Help Center: Visit Paddle's support portal
Email Paddle: Contact Paddle's support team with your order details
Alternatively, you may contact the Provider at hello@carldatacompany.com with your purchase details, and we will assist in directing your request to Paddle.
10. Contact Information
Czech Video Center a.s. U garáží 1611/1, Holešovice 170 00 Prague Czech Republic ID No.: 09839194 VAT ID: CZ09839194 Email: hello@carldatacompany.com Phone: +420 724 443 632
For payment and refund inquiries: Contact Paddle directly through your payment receipt or visit https://www.paddle.com/support
11. Alternative Dispute Resolution (EU Consumers)
Consumers residing in the European Union may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes: https://ec.europa.eu/consumers/odr
Czech consumers may also contact the Czech Trade Inspection Authority (Česká obchodní inspekce): https://www.coi.cz
12. Governing Law
This Refund Policy is governed by the laws of the Czech Republic. Disputes shall be resolved by the competent courts in Prague, Czech Republic, except where mandatory consumer protection laws require otherwise.
Last updated: February 12, 2026